38 lines
1.5 KiB
Markdown
38 lines
1.5 KiB
Markdown
# Support & Feature Requests
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Help and ideas for the Inference Cooperative — in one place.
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This is where members open an issue when they need help, hit a bug, or want to
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propose a feature. We read every issue; an admin (or, soon, a support tool)
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will triage it.
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## Before you post
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- **Need a quick answer?** Try the [docs](https://git.inference.coop/co-op/docs)
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first — onboarding, API access, and the model list live there.
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- **It's a governance question** (pricing, priorities, direction)? Take it to the
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[Loomio forum](https://forum.inference.coop), not here.
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- **Something private?** Don't post account details or API keys in an issue.
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Email [info@inference.coop](mailto:info@inference.coop) instead.
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## How to open an issue
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Go to **[Post a new issue](https://git.inference.coop/co-op/support/issues/new/choose)**
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and pick the template that fits:
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- **Support** — something's broken, or you're stuck and need help.
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- **Feature request** — an idea for a new capability or improvement.
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- **Bug report** — a defect or unexpected behavior (no template for this yet;
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describe what happened, what you expected, and how to reproduce it).
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## What happens next
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1. An admin labels and triages the issue.
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2. For bugs/features, we may move the work to the relevant repo (`code/*`) and
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link back here.
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3. You'll get updates on the issue as we go.
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Everything here is public and open to all members — see the
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[Infrastructure](https://git.inference.coop/co-op/docs/src/branch/main/infrastructure.md)
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doc for how the Git and membership tie together.
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