commit 7e462e9c0d594e7d198560c15137c7609064f776
Author: inference-bot <bot@inference.coop>
Date:   Thu Sep 24 08:19:53 2026 -0600

    Add README and issue templates (support + feature request)

diff --git a/.gitea/ISSUE_TEMPLATE/feature_request.md b/.gitea/ISSUE_TEMPLATE/feature_request.md
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+++ b/.gitea/ISSUE_TEMPLATE/feature_request.md
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+---
+name: "Feature request"
+about: "Propose a new capability or improvement."
+title: ""
+labels: "enhancement"
+assignees: ""
+---
+
+## What's the idea?
+
+<!-- A one-paragraph description of the feature or improvement. -->
+
+## Why does it matter?
+
+<!-- What problem does it solve, or what value does it add for members? -->
+
+## Who is it for?
+
+<!-- Which members would benefit? Everyone, API users, chat users, admins? -->
+
+## How might it work?
+
+<!-- Any thoughts on the design or implementation. Optional — a rough idea is fine. -->
+
+## Anything else?
+
+<!-- Links, examples from other services, constraints, etc. -->
diff --git a/.gitea/ISSUE_TEMPLATE/support_request.md b/.gitea/ISSUE_TEMPLATE/support_request.md
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+---
+name: "Support request"
+about: "You're stuck, something isn't working, or you need help."
+title: ""
+labels: "support"
+assignees: ""
+---
+
+## What do you need help with?
+
+<!-- A clear description of the problem or question. -->
+
+## What were you trying to do?
+
+<!-- The goal you had in mind, so we understand context. -->
+
+## What happened instead?
+
+<!-- The actual behavior or error. Include error messages verbatim if you have them. -->
+
+## What have you already tried?
+
+<!-- Steps you've taken, docs you've read, etc., so we don't repeat them. -->
+
+## Environment
+
+- **Where:** chat / API / dashboard / other
+- **When:** date and time (your timezone)
+- **Model:** which model, if relevant
+
+<!--
+Please don't include API keys, passwords, or other secrets in this issue.
+If something is sensitive, email info@inference.coop instead.
+-->
diff --git a/README.md b/README.md
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+# Support & Feature Requests
+
+Help and ideas for the Inference Cooperative — in one place.
+
+This is where members open an issue when they need help, hit a bug, or want to
+propose a feature. We read every issue; an admin (or, soon, a support tool)
+will triage it.
+
+## Before you post
+
+- **Need a quick answer?** Try the [docs](https://git.inference.coop/co-op/docs)
+  first — onboarding, API access, and the model list live there.
+- **It's a governance question** (pricing, priorities, direction)? Take it to the
+  [Loomio forum](https://forum.inference.coop), not here.
+- **Something private?** Don't post account details or API keys in an issue.
+  Email [info@inference.coop](mailto:info@inference.coop) instead.
+
+## How to open an issue
+
+Click **New Issue** and pick the template that fits:
+
+- **Support** — something's broken, or you're stuck and need help.
+- **Feature request** — an idea for a new capability or improvement.
+- **Bug report** — a defect or unexpected behavior (no template for this yet;
+  describe what happened, what you expected, and how to reproduce it).
+
+## What happens next
+
+1. An admin labels and triages the issue.
+2. For bugs/features, we may move the work to the relevant repo (`code/*`) and
+   link back here.
+3. You'll get updates on the issue as we go.
+
+Everything here is public and open to all members — see the
+[Infrastructure](https://git.inference.coop/co-op/docs/src/branch/main/infrastructure.md)
+doc for how the Git and membership tie together.