Correct OC runbook: email null was a missing email scope, not a regression

operator-token-runbook.md

@@ -66,32 +66,29 @@ Env vars for custom apps are set via:
 - Cloudron CLI: `npm install -g cloudron` (install on your workstation, not the server), then `cloudron login my.inference.coop`.
 - Cloudron API docs: `docs.cloudron.io/api/`.
 
-## Open Collective email visibility can regress (Sept 2026)
+## Open Collective: the bot token needs the `email` scope (Sept 2026)
 
 The portal identifies members by email, read via the bot's OC personal token
 (`OC_PERSONAL_TOKEN`) as `collective.members.nodes[].account.email` with the
-`... on Individual { email }` inline fragment. This is normally populated
-because the bot is an **admin** of the collective.
+`... on Individual { email }` inline fragment.
 
-**Failure mode:** the GraphQL `email` field can flip to `null` for *every*
-member — including the bot's own `me { email }` — while:
+**The `email` scope is load-bearing.** The bot's personal token must be minted
+with the `email` scope. Without it, the GraphQL `email` field returns `null` for
+*every* member — including the bot's own `me { email }` — even though:
 
-- the bot still authenticates and reports `isAdmin: true`,
-- the OC **admin CSV export still shows emails**.
+- the bot still authenticates and reports `isAdmin: true`, and
+- the OC **admin CSV export still shows emails** (it's a separate, non-GraphQL
+  path; its `contributorEmail` column is not a GraphQL field).
 
-When this happens, `fetch_members()` filters out empty emails and returns `[]`,
-so the webhook can't provision anyone by email and the nightly sweep goes into
-its empty-list fail-safe (skips, doesn't deactivate). Symptoms: a new member's
-webhook fires cleanly but no "Sent email to …" log line follows, and no
-Cloudron user is created.
+**Symptoms when the scope is missing:** `fetch_members()` filters out empty
+emails and returns `[]`, so the webhook can't provision anyone by email and the
+nightly sweep goes into its empty-list fail-safe (skips, doesn't deactivate).
+A new member's webhook fires cleanly but no "Sent email to …" log line follows,
+and no Cloudron user is created. (This is easy to misread as a "guest with no
+email" problem — it is not; verify the scope first.)
 
-**Diagnosis:** run `me { email }` with the bot token. `null` here (while
-`isAdmin: true`) confirms the regression is OC-side in the GraphQL layer, *not*
-a token rotation and *not* a lost admin grant. The CSV is the independent
-ground-truth check.
-
-**Interim workaround:** for any member who can't be provisioned by email, get
-their address another way and onboard via the manual path — add to
-`MANUAL_MEMBERS`, then `POST /admin/provision` (X-Admin-Token header). The
-guest-with-no-email case is *not* the cause; verify with `me { email }` before
-concluding a member is unreachable.
+**Diagnosis:** run `me { email }` with the bot token. `null` here while
+`isAdmin: true` → the token is missing the `email` scope (or the scope was
+revoked). Fix: re-add the `email` scope to the token on Open Collective
+(Settings → Developers → Personal Tokens). No token rotation, no re-granting of
+admin — just the scope.